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Privacy Policy

AP CYMRU believes strongly in protecting the privacy of the personally identifiable information you share with us. We also believe it is important to inform you about how we will use your personal data, and to give you choices about how your data will be used. Therefore, we encourage you to read this Privacy Policy carefully.

AP CYMRU will only collect your personal information (such as your name and contact details) if you provide it voluntarily. If you do not want this information to be collected by us, please do not submit it. AP CYMRU will not retain your personal information longer than is necessary for the purpose for which it is collected.

We only use the information which is provided through our site to help us improve our services to you, to provide you with the products you have requested, to inform you about additional products or services that may be of interest to you, for marketing purposes and for other internal purposes. Other than what is described, AP CYMRU will not sell, trade or rent your personal information.

At any time, while accessing our site, any user, while online, may decline participation in any activity that asks for information (i.e. newsletter, or e-commerce). Your choice not to participate will in no way affect your ability to use any other features on our site.

We recognise our responsibility to protect the information you entrust to us. AP CYMRU uses a variety of secure techniques to protect your information, including secure servers, firewalls, and encryption of financial data.

Your rights 

By using our Website, you consent to the collection and use of this information by AP CYMRU. AP CYMRU may modify this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on this page. Your continued use of this site following the posting of changes to these terms will mean you accept these changes. You may have the right to access the personal information which AP CYMRU has collected about you. You may also have the right to modify any errors contained in that information. Please contact us for more details.​​

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GDPR and your Personal Data

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At AP Cymru - The Neurodiversity Charity, we are committed to protecting and respecting your privacy. In line with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, we have put measures in place to ensure that your personal data is processed lawfully, fairly, and transparently.

 

If you have concerns or complaints regarding how we manage your personal information, this policy outlines the process for raising a complaint and how we will handle it.

 

 

Your Rights Under GDPR


As an individual, you have the right to:

  • Access your personal data.

  • Request correction of any inaccurate data.

  • Request deletion of your data (the “right to be forgotten”).

  • Object to the processing of your data.

  • Request restrictions on data processing.

  • Request data portability (transferring your data to another service).

  • Withdraw consent if previously provided.

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We are committed to ensuring these rights are upheld and will address any concerns you may have.

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How to Raise a Privacy Complaint


If you believe that your data has been misused or that AP Cymru has not handled your personal information in accordance with the GDPR, you can submit a complaint.

  • Via email - karen@apcymru.org.uk

  • Via the post - Data Protection Officer, Karen Mills, AP Cymru - The Neurodiversity Charity, Glan-y-Llyn Industrial Estate, 11 Glan-y-Ffordd, Cardiff Road, Taffs Well. CF15 7JD.

 

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Information to Include in Your Complaint
 

To help us deal with your complaint efficiently, please provide the following details

  • Your name and contact information.

  • A clear description of your complaint.

  • Any relevant documentation or correspondence.

  • How you would like us to resolve the issue.

 

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What Happens Next?


Once we receive your complaint:

  • Acknowledgement: We will acknowledge receipt of your complaint within 5 working days.

  • Investigation: Our Data Protection Officer will investigate your complaint thoroughly and impartially.

  • Response: You will receive a full written response within 30 days of us receiving your complaint, unless the issue is complex and requires more time. In this case, we will keep you advised.

 

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Unsatisfied with the Outcome?


If you are not satisfied with our response, or if you believe we are not processing your data lawfully, you can escalate the matter to the UK’s Data Protection Supervisory Authority:

 

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
ICO Website - https://ico.org.uk

 

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Changes to this Policy


AP Cymru reserves the right to amend this policy at any time. If we make changes, we will post an updated version on our website.

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Cookie Policy

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This website uses cookies to improve the user’s experience while visiting the website.

Cookies are small files saved to the users computer’s hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.

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Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

 

This website uses tracking software to monitor it’s visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google’s privacy policy for further information.

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Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

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At AP Cymru - The Neurodiversity Charity, we use cookies to ensure that you have the best experience while browsing our website. By continuing to use our website, you are agreeing to our use of cookies. Here's what you need to know:

 

 

What Are Cookies?

 

Cookies are small pieces of data stored on your computer or device that help us improve your browsing experience. They allow us to remember your preferences and track how you navigate the website, making your future visits smoother.

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Cookies are also useful for analysing site traffic and tailoring marketing content to what matters most to you.

 

Most websites use cookies, and they won’t harm your system. However, if you would like to manage them, this can be done in your browser settings. You can even block cookies entirely, but please note that doing so might limit some website features.

 

 

How We Use Cookies

 

Cookies help us to better understand how you use our website, which in turn allows us to continuously improve our content and services based on your needs.

 

There are two main types of cookies we use: 

  • Session Cookies – These are temporary and get deleted once you close your browser. They help you navigate the website without needing to log in repeatedly.

  • Persistent Cookies – These stay on your device even after you’ve left our site. We use these for things like Google Analytics, to track site traffic and usage over time.

 

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Types of Cookies We Use 

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  • Strictly Necessary Cookies – These cookies are essential for using the website’s key features, such as making purchases or accessing certain services. Without them, you wouldn’t be able to use certain parts of the site. They don’t gather any personal information that could be used for marketing.

  • Performance Cookies – These help us track how the website is performing. They allow us to count visits, understand traffic patterns, and see what areas of the site are most popular.

 

 

Functionality Cookies

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These cookies remember your choices and help us offer personalised features like showing you relevant updates or letting you comment on blog posts. The data collected here is usually anonymous.

 

By using our site, you are agreeing to the use of cookies as described above. If you ever wish to change your cookie preferences, just head to your browser settings to make adjustments.

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